CityAware and BitSource LLC are committed to ensuring that our platforms and the municipal websites we build are accessible to all residents, including those with disabilities.
Our standard
We design and build all CityAware platforms to conform to WCAG 2.1 Level AA — the Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C). This is the standard required by Section 508 of the Rehabilitation Act and consistent with the Americans with Disabilities Act (ADA) as applied to government websites.
What this means in practice
Every platform we build includes:
- Keyboard navigability — all interactive elements are reachable and operable using only a keyboard, with visible focus indicators throughout.
- Screen reader compatibility — semantic HTML, proper heading structure, ARIA labels on all interactive controls, and descriptive alt text on all images.
- Color contrast — all text meets minimum contrast ratios (4.5:1 for normal text, 3:1 for large text) against their backgrounds.
- Responsive and zoom-friendly — layouts reflow correctly at 200% and 400% browser zoom without horizontal scrolling or content loss.
- Form accessibility — all form fields have visible, programmatically associated labels; error messages are descriptive and announced to screen readers.
- No reliance on color alone — status indicators, required fields, and state changes are communicated through text or icons in addition to color.
- Video and media — any embedded video content includes captions; audio content has transcripts available.
Municipal client sites
All websites we build for municipal clients — including .gov sites, tourism portals, booking systems, and application portals — are held to the same standard. We include accessibility testing as part of every project launch checklist and provide documentation to city staff on maintaining accessibility when editing content.
If a specific municipal website has an accessibility concern, you may report it to that municipality directly or through us using the contact information below. We will investigate and address valid issues promptly.
Known limitations
Some third-party content embedded in our platforms — including certain maps, payment widgets, and embedded document viewers — may not fully meet WCAG 2.1 AA. We are actively working to address or replace these where technically feasible, and we document alternatives where they exist.
Testing approach
We test accessibility using a combination of:
- Automated scanning (axe-core, Lighthouse accessibility audits)
- Manual keyboard-only navigation testing
- Screen reader testing with NVDA (Windows) and VoiceOver (macOS/iOS)
- Color contrast verification using manual and automated tools
Report an accessibility issue
If you encounter an accessibility barrier on cityaware.com or on any CityAware-operated municipal platform, please let us know. We take these reports seriously and aim to respond within five business days.
BitSource LLC
375 Hambley Blvd, Pikeville, KY 41501
Submit via contact form
Please include the URL of the page where you encountered the issue and a description of what you were trying to do. The more detail you provide, the faster we can address it.
Formal complaints
If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Justice Civil Rights Division or the relevant state agency for digital accessibility complaints.