Our process

How we work with municipalities

We don't do one-size-fits-all vendor relationships. Every engagement is scoped to what your community actually needs, at a price point that fits a government budget.

From first call to live site

Our engagement process

01

Discovery call

A free 30-minute conversation to understand your community's needs, current systems, and constraints. We listen more than we talk.

02

Written scope

Within five business days we deliver a plain-English written scope with a fixed-price estimate and milestone timeline. No hourly surprises.

03

Build & review

We build in staged milestones with regular check-ins. You review and approve each phase before we proceed. No black-box development.

04

Launch & support

We handle deployment, DNS, and staff training. After launch we offer ongoing hosting and maintenance plans so you're never left on your own.

Engagement models

How municipalities typically work with us

Most clients fall into one of three patterns. Many start with one and grow into another.

One-time

Single project

You have a defined need — a new .gov website, a booking system, a data pipeline. We scope it, build it, and hand it off with documentation and a maintenance plan option.

  • New municipal website
  • Booking platform deployment
  • AI OCR document pipeline
  • Lien holder notification system
Most common Most common

Platform bundle

You need several related platforms — a .gov site, a tourism site, and a booking system, for example. Bundled projects share infrastructure, reduce cost, and launch faster than standalone engagements.

  • Pikeville portfolio (7 active platforms)
  • City site + tourism site + applications
  • Utilities portal + data management
  • Booking + facilities + marketplace
Long-term

Ongoing partner

We become your embedded technology team. Monthly retainer covering maintenance, hosting, feature additions, and strategic advisory. We function as your city's fractional CTO.

  • All-platform hosting and maintenance
  • Regular feature additions
  • Staff training and documentation
  • Technology roadmap advisory
Common questions

What municipalities ask us

If your question isn't here, ask us directly. We give straight answers.

Ask us anything →

Do you work with small counties with limited budgets?

Yes — most of our clients are small to mid-size municipalities with tight budgets and lean staff. We scope projects to fit what's realistic and often phase work across fiscal years when that helps with appropriations.

Who owns the website and code after the project?

You do. All code, content, and assets belong to your municipality. We provide full handoff documentation. If you ever want to move to another provider, we make that process straightforward.

Can your platforms integrate with software we already use?

Usually yes. We've integrated with state GIS data, existing billing systems, county property records, and document management platforms. We assess compatibility during the discovery process and flag any gaps before scope is finalized.

What does ongoing maintenance include?

Our maintenance plans cover security updates, hosting infrastructure, CMS updates, performance monitoring, and a set number of content change requests per month. More involved feature additions are scoped separately.

How do you handle ADA/accessibility compliance?

All platforms we build are designed to WCAG 2.1 AA. We include accessibility in every project scope and test against it before launch. We also train staff on maintaining accessibility when editing content.

We're on WordPress. Can you migrate us?

Yes. We actively move clients off WordPress where it makes sense — primarily to reduce maintenance burden, improve performance, and enable automated maintenance pipelines. We assess each site individually and provide a recommendation.

Do you work outside Eastern Kentucky?

Our roots and most of our work are in Eastern Kentucky, but we take on projects in other Appalachian states and beyond. Our best-fit clients are communities that want a long-term partner rather than a one-off vendor.

Ready to modernize?

Let's build your community's digital future

Whether you need a new .gov website, a booking platform, or a full-stack utilities data system — we'll scope it, build it, and support it.